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Synchrony Financial

Amanda Kurzendoerfer was retained to assist with Synchrony Financial’s response to a Notice and Opportunity to Respond and Advise (NORA) letter from the Consumer Financial Protection Bureau (CFPB). The NORA letter concerned allegations that retail sales employees misrepresented the terms of deferred interest promotions offered on store-branded credit cards issued by Synchrony. Dr. Kurzendoerfer provided written testimony regarding the incidence of relevant complaints and analysis of customer outcomes related to deferred interest promotions. Following Synchrony’s response to the NORA, the CFPB Office of Enforcement decided not to recommend an enforcement action related to Synchrony’s actions.

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